Return & Refund Policy

Last updated: [6/11/2025]

We want you to love every Nature Lush product you purchase. If for any reason you’re not fully satisfied, please review our return policy below:

1. Return Eligibility

• Returns are accepted within 7 days of purchase.

• Products must be unused, unopened, and in original packaging.

• Due to hygiene standards, used cosmetics, skincare, or opened items cannot be returned.

2. How to Return

• Contact us at info@naturelushdubai.com with your order number and reason for return.

• We will review your request and provide instructions for return shipping (if applicable).

3. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection.

• If approved, refunds will be processed to your original method of payment within 7–10 business days.

4. Exchanges

• We replace items only if they are defective, damaged, or sent incorrectly.

• For faster service, email us at info@naturelushdubai.com.

5. Non-Returnable Items

• Gift cards, sale items, and promotional items are final sale and not eligible for return.